(321) 428-0222
Additional Resources
Hopefully we can help you find the answers that you need. Here we have provided a list of additional resources to help you improve your knowledge and experience with your spa!
ThermoSpa Contact Information
Contact Information
Parts and Supplies Store: 1-888-743-8121
Technical Support: 1-800-833-7727
Hours
Monday - Friday: 9 AM - 5 PM (EST)
Saturday - Sunday: 11 AM - 3 PM (EST)
Website (Click Here)
ThermoSpa Manuals
ThermoSpas Manuals
Youtube Resources
Swim University (Click Here)
- Start-Up for Beginners
- Cleaning your Filters
- 5 Common Spa Problems
- How to Drain and Refill Spa
- 10 Easy Spa Maintenance Tips
- Chlorine or Bromine
- How to Shock your Spa
Spa Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Cloudy Water | Dirty Filter | Clean filter with filter cleaner |
| High TDS Levels | Drain and refill with fresh water | |
| High pH or alkalinity | Check and adjust using pH/Alkalinity Down | |
| High calcium count | Drain halfway and refill | |
| Dissolved solids | Add clarifier to your water | |
| High bacteria level | Shock with the sanitizer you currently use | |
| Brown Water | High mineral count | Add Stain & Scale |
| Low alkalinity level | Test and add pH/Alkalinity Up | |
| Low sanitizer level | Test and add sanitizers | |
| Green Water | Algae growth | Shock with sanitizer |
| Yellow Water | Low pH | Add pH Up |
| White Scale Deposits | Low sanitizer level | Test and add sanitizer |
| Excessive Foaming | Soft water | Test and add Liquid Calcium |
| High TDS level | Drain and refill the hot tub | |
| High contaminant level | Add one capful of Foam Away | |
| Waterline Scum Ring | Inadequate filtration | Check and clean filter(s) |
| High content of oils | Add Natural and Clear | |
| Pitting of Metal Fixtures | Low alkalinity or pH | Check and add pH/Alkalinity Up |
| Erratic pH Test Results | Low alkalinity | Add pH/Alkalinity Up |
| Sanitizer level too high | Remove cover and turn on bubbling system | |
| Old pH indicator strip | Check expiration date on test strip and replace | |
| Musty Odor | Bacteria/algae growth | Shock the water with sanitizers |
| Eye Irritation | Low pH level | Test and add pH/Alkalinity Up |
| Low sanitizer level | Test and add sanitizer | |
| Skin Irritation | Low sanitizer level | Test and add sanitizer |
| Sanitizer irritation | After adding sanitizer always wait 20 minutes before entering hot tub | |
| Water temperature too high | Reduce water temperature | |
| Soaking too long | Soak for shorter intervals |
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