Hopefully we can help you find the answers that you need. Here we have provided a list of additional resources to help you improve your knowledge and experience with your spa!
Contact Information
Parts and Supplies Store: 1-888-743-8121
Technical Support: 1-800-833-7727
Hours
Monday - Friday: 9 AM - 5 PM (EST)
Saturday - Sunday: 11 AM - 3 PM (EST)
Website (Click Here)
ThermoSpas Manuals
Swim University (Click Here)
Problem | Possible Cause | Solution |
---|---|---|
Cloudy Water | Dirty Filter | Clean filter with filter cleaner |
High TDS Levels | Drain and refill with fresh water | |
High pH or alkalinity | Check and adjust using pH/Alkalinity Down | |
High calcium count | Drain halfway and refill | |
Dissolved solids | Add clarifier to your water | |
High bacteria level | Shock with the sanitizer you currently use | |
Brown Water | High mineral count | Add Stain & Scale |
Low alkalinity level | Test and add pH/Alkalinity Up | |
Low sanitizer level | Test and add sanitizers | |
Green Water | Algae growth | Shock with sanitizer |
Yellow Water | Low pH | Add pH Up |
White Scale Deposits | Low sanitizer level | Test and add sanitizer |
Excessive Foaming | Soft water | Test and add Liquid Calcium |
High TDS level | Drain and refill the hot tub | |
High contaminant level | Add one capful of Foam Away | |
Waterline Scum Ring | Inadequate filtration | Check and clean filter(s) |
High content of oils | Add Natural and Clear | |
Pitting of Metal Fixtures | Low alkalinity or pH | Check and add pH/Alkalinity Up |
Erratic pH Test Results | Low alkalinity | Add pH/Alkalinity Up |
Sanitizer level too high | Remove cover and turn on bubbling system | |
Old pH indicator strip | Check expiration date on test strip and replace | |
Musty Odor | Bacteria/algae growth | Shock the water with sanitizers |
Eye Irritation | Low pH level | Test and add pH/Alkalinity Up |
Low sanitizer level | Test and add sanitizer | |
Skin Irritation | Low sanitizer level | Test and add sanitizer |
Sanitizer irritation | After adding sanitizer always wait 20 minutes before entering hot tub | |
Water temperature too high | Reduce water temperature | |
Soaking too long | Soak for shorter intervals |